Contact Us

Cancellations

We pride ourselves on being able to have your order dispatched within 48 hours from our warehouse in Hong Kong, with most orders sent within one hour.

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

In order to process your returns as quickly as possible, all returns must include:

• A copy of your delivery note or your order number
• Return authorization (obtainable from Customer Services)
• Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.